Refund Policy

You can request a return free of charge for any product within 20 days from the delivery date. Follow the below steps to return your item(s) to us:

If you are returning an order within Italy, please contact us at the following email address to initiate your return process: customerservice@alessandrarich.com

If you are returning an order outside of Italy, please click the following link to download your prepaid return label: Returns Portal

Make sure the merchandise is in its original condition, unworn and unused, with tags and labels attached, and in its original packaging, otherwise we will not be able to accept your return.

Pack the item(s) together with the return form in the original box, attaching the prepaid DHL label on the front of the box covering any previous postal addresses.

Contact DHL (www.dhl.com) to arrange the collection of the package, all items must be shipped from the same country they were delivered to, we advise you to retain the proof of postage.

If your return does not meet the above conditions, the package will be sent back to you and no refund will be issued.

If your return has been accepted, you will receive a confirmation email and your refund will be issued on the same card you have used to make the payment for the order.

Please allow 3-5 working days for the warehouse to process your return. Please note any shipping, duties and taxes charges incurred at the time of purchase are non-refundable.

If you have any further questions please contact customerservice@alessandrarich.com