Terms of Service
ONLINE TERMS AND CONDITIONS OF SALE
1. Introduction
These terms and conditions (“Terms”) govern the sale of products by ARMilano S.r.l., trading as Alessandra Rich, to consumers purchasing via our website.
By placing an order, you confirm that you have read, understood, and accepted these Terms. If you do not agree to these Terms, you will not be able to place an order.
2. Information about us
We are ARMilano S.r.l., a company incorporated in Italy, with registered office at:
Via Martiri Oscuri 22
20125 Milan, Italy
VAT number: IT10893000967
You can contact us at: customerservice@alessandrarich.com
When we refer to “writing” or “written” in these Terms, this includes email and other durable electronic communication.
3. Contract formation
The display of products on our website constitutes an invitation to treat and not a binding offer. When you place an order, you will receive an acknowledgement email confirming receipt of your order. This does not constitute acceptance. A contract between you and us is formed only when we send you an email confirming that your order has been accepted and dispatched.
We reserve the right not to accept your order, including in cases where:
* products are unavailable
* there are pricing or description errors
* we are unable to fulfil delivery
If we cannot accept your order, you will not be charged or will be refunded in full.
4. Products
Product images are for illustrative purposes only. While we make reasonable efforts to display colours and details accurately, variations may occur depending on your device and the nature of the product.
Certain products may be hand-finished; therefore, sizes and measurements are approximate. Packaging may differ from that shown online.
5. Delivery
5.1 Delivery timing
Delivery times are indicative only. We are not responsible for delays caused by events outside our reasonable control.
5.2 Transfer of risk
Risk in the products passes to you upon delivery to the address specified in your order.
5.3 Ownership
Ownership of the products transfers to you only once full payment has been received.
5.4 International orders
For deliveries outside the European Union, your order may be subject to import duties, taxes, and local charges, which are the responsibility of the customer unless otherwise specified at checkout.
We have no control over such charges and cannot predict their amount.
6. Right of withdrawal (Diritto di Recesso)
6.1 Legal right
In accordance with Articles 52 et seq. of the Italian Consumer Code (D.Lgs. 206/2005), you have the right to withdraw from the contract without giving any reason within 14 days from the date you receive the products.
Where an order is delivered in multiple shipments, the withdrawal period expires 14 days after receipt of the last item.
6.2 Conditions of return
To exercise your right of withdrawal, products must be returned:
* unused, unworn, and in their original condition
* with all tags and packaging intact
The right of withdrawal does not apply to:
* personalised or made-to-order products
* items returned damaged, soiled, or altered
6.3 Returns process
Returns must be initiated through our authorised returns portal. Returns sent outside this process may not be accepted or may result in delays or additional costs.
6.4 Return costs and charges
Outbound shipping is provided by us at no charge. Accordingly, no shipping costs are refundable on the original order.
Duties and taxes paid at delivery are non-refundable.
Where returns are made using our authorised returns process, return shipping is arranged by us. If you return goods independently:
* all shipping costs
* duties and taxes
* any re-import charges
remain your responsibility and will not be reimbursed.
6.5 Refunds
Refunds will be issued using the original payment method.
We may withhold reimbursement until:
* we have received the returned goods, or
* you have provided proof of return shipment
Refunds will be processed within 14 days of receipt of the returned goods at our facility.
We may reduce the refund to reflect any loss in value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.
7. Our rights to end the contract
We may terminate the contract at any time by written notice if:
* you fail to make payment when due;
* you fail to provide information necessary for us to fulfil the order;
* you fail to accept delivery within a reasonable time;
* we reasonably suspect fraudulent, unlawful, or abusive activity.
Where we terminate the contract, we will refund any sums paid for products not supplied, but we reserve the right to deduct reasonable costs incurred as a result of your breach.
We may also withdraw products from sale at any time. Where this affects an order already placed, we will notify you and refund any amounts paid for products not delivered.
8. Conformity of goods and legal guarantee
We are under a legal obligation to supply products that conform to the contract, in accordance with Articles 128–135 of the Italian Consumer Code (D.Lgs. 206/2005).
Products are considered compliant if they:
* correspond to the description provided
* are fit for their intended purpose
* possess the quality and performance normal for goods of the same type
In the event of a lack of conformity, you are entitled, free of charge, to:
* repair or replacement of the product; or
* a proportional reduction in price or termination of the contract
The legal guarantee is valid for 2 years from delivery. You must inform us of any lack of conformity within 2 months of discovery.
To report an issue, please contact: customerservice@alessandrarich.com
Where a product is confirmed to be non-conforming, we will cover the cost of return.
9. Price and payment
9.1 Prices
All prices are shown in the applicable currency and include VAT where applicable.
9.2 Duties and taxes
For deliveries outside the EU, duties and taxes may apply and remain the responsibility of the customer unless otherwise stated at checkout.
9.3 Payment
Payment must be made at the time of order using the payment methods available on our website. We reserve the right to refuse or cancel orders where payment is not authorised.
9.4 Pricing errors
In the event of a pricing error:
* if the correct price is lower, we will charge the lower amount;
* if the correct price is higher, we will contact you before accepting the order
If an obvious pricing error has occurred, we reserve the right to cancel the order and issue a refund.
10. Events outside our control (Force Majeure)
We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to:
* natural disasters
* pandemics or governmental restrictions
* transport disruptions
* strikes or industrial action
* failures of telecommunications or logistics networks
In such cases:
* performance of our obligations will be suspended;
* delivery timelines may be extended accordingly
If the delay exceeds a reasonable period, you may contact us to discuss cancellation and refund options.
11. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including:
* death or personal injury caused by negligence
* fraud or fraudulent misrepresentation
* breach of statutory consumer rights
We are liable for losses that are a foreseeable consequence of our breach of contract.
We are not liable for:
* indirect or consequential losses
* loss of profit, business, or opportunity
Products are supplied for personal, non-commercial use. We accept no liability for use in a commercial or resale context.
12. Personal data
We process personal data in accordance with our Privacy Policy, available on our website.
Data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR).
13. Governing law and dispute resolution
These Terms are governed by Italian law.
If you are a consumer, you may bring legal proceedings:
* before the courts of your place of residence or domicile; or
* before the courts of Milan, Italy
In accordance with EU Regulation No. 524/2013, you may also access the European Commission’s Online Dispute Resolution platform (ODR): https://ec.europa.eu/consumers/odr